I have enough mental problems without Verizon gaslighting me.

Trying to be a Good Little Monkey, I canceled my Fios service and dropped the converter boxes off at the UPS store, when I moved from New Jersey to Wisconsin in December.

My mail caught up with me in March. Verizon is still billing me $85.10 a month for December, January and March. Also, I now get letters and calls on my cell phone from a collection agency.

If you’ve ever called VZ, you know about the circles of Telephone Hell: menu selections, dropped calls, the ‘wrong person’. It will make you crazy if you aren’t already. Figure about 40 minutes per contact, most ly with your phone pasted against your ear listening to Vivaldi.

This Good Little Monkey did that, and Mr. Verizon said “Oh, gee, there’s an error with your account. I’ll fix it immediately. Sorry, we can’t get the collection agency off your tail. Sorry.”

I’m sure there was a lot of ha ha haing, high fives and general merriment in the Verizon Customer Assistance Call Center. Today I got my April bill for $85.10 plus $490.78 back due “Please pay on receipt”.

Fortunately, I figured out how to set my call phone to “No Ring” for the collection agency’s calls.

VZ update, May 2009

Billed me again for another $85.10. I called and New Mr. Verizon said the Old Mr. Verizon did not ‘follow thru” and nothing was done—but he would absolutely fix it. Whew. That’s a relief.